Private Commercial Bank, Côte d’Ivoire
The Opportunity
Xorcom partner HyperAccess was approached by a private commercial bank. As an efficiency measure, along with the desire for cost-effective communications, bank management wanted to move to a VoIP
platform with all-in-one solution for:
- Video conferencing,
- Faxing,
- Call recording
- Free inter-branch communication.
Project requirements
In the tender, the Bank stipulated the following requirements:
- A single platform for applications such as call recording and faxing, without separate devices dedicated to each, and no per user license fees
- Integration of a CRM (Customer Relationship Management) to their IP-PBX and connection with their existing Alcatel PBX
- A fast backup recovery system
- Free calls between branch offices with redundancy architecture
- Support for SIP non-proprietary protocol
The Solution We Provided
- On winning the tender (challenged by Alcatel, Cisco, Siemens, Matra and Nortel) HyperAccess installed the Xorcom IP-PBX (based on the XE3000 series) and 120 Xorcom XP120P IP phones.
- In each of the eight branch offices, all Alcatel OXO systems were replaced with Xorcom’s XR1000 IP-PBX, along with Xorcom’s XP1000P IP phones and Yealink’s VP530 IP phone.
- HyperAccess made the interconnection between all the Xorcom IP PBX via the IAX trunk with star architecture where all XR1000 connect to the Xorcom IP-PBX at headquarters.
Results
Here is the network configuration prior to the introduction of the Xorcom products:
Here is the network configuration after implementing the Xorcom solution. Notice how the existing Alcatel PBX has been integrated in to the network, which now supports VoIP, SIP phones, video conferencing, faxing and call recording.
“Xorcom’s clear focus on a fast back-up recovery system immediately stood out as a desired component in our grand strategy for security.” –
Namble Sekongo, HyperAccess Systems engineer
We wanted to have several applications in same platform (call recording server, fax server) without separate devices dedicated for each feature.
Xorcom’s clear focus on a fast back-up recovery system immediately stood out as a desired component in our strategy for security.
Naturally, free calling between branch offices was an attractive feature and whole system proved easy to manage with responsive and available support at hand.”